Your Support Services

At SAE/Qantm we're not only interested in what you're learning but the total experience of student life – from where you stay to how much it will cost to live and eat, how to get from A to B, plus local services and what to do for fun!

And it's not just for students new to the area, we'll help guide and keep you on track from your initial enquiry to enrolment, orientation, figuring out your timetable, navigating the campus, assignments, exams and finally graduation! If you're thinking this all sounds too good to be true - we've got the bumps, hiccups, stumbles, falls and epic fails covered too!

We are committed to providing quality, tailored services and programs that contribute to positive personal, academic and career outcomes for domestic, interstate and international students. We strive to maintain and enhance strategies to assist students from all backgrounds to succeed at all stages of the student life cycle.

Education is not preparation for life; education is life itself. - John Dewey

The Institutions recognise the importance of providing a comprehensive orientation program for new students to support you with the commencement of your studies. Prior to the commencement of your course, you are welcomed to Campus life and are introduced to the important aspects of the Institutions operations, activities, regulations and the expectations of its students. You will participate in a formalised orientation session and will be presented with a comprehensive Orientation Package that includes all the required administrative and organisational information and documentation related to your course enrolment.

The Institutions are committed to providing guidance and support to those students who have any needs in relation to language, literacy and numeracy and recognise the importance of identifying these needs prior to your commencement of study. Therefore, you are also asked to complete a diagnostic Language, Literacy and Numeracy (LLN) Test during the orientation process in order to identify any specific learning needs that may warrant additional support for your studies. If any specific needs are identified after taking the LLN, the Institutions will seek to provide additional support services to you.

The LLN is in no way an entry test, an academic test or an exclusionary measure.  It is intended to be a diagnostic tool aimed at identifying learning needs where support may be required or desirable for you to succeed. The Student Services advisor can provide you with access to support in this area.

The Institutions closely monitor your learning and provide additional support classes as required, to ensure you are achieving your highest learning potential. The Institutions provide additional studio/lab sessions outside of class hours to support students working on individual projects, or who are refining their skill development. Lab sessions are available at selected campuses to enrolled students during the evenings and on weekends and are attended by a lab supervisor, who can provide tuition and educational support.The Student Services advisor can provide you with access to support in this area.

The Student Services Advisor is available to offer personal support and advice to students experiencing study-related issues such as:

• exam and assignment stress
• time management
• disability and equity adjustments
• health and welfare issues requiring academic adjustments and communication with the academic team

The Institutions acknowledge student life can be stressful and that at times, issues and problems you might encounter cannot always be easily resolved using prescribed Institution policies and procedures. In this instance the Student Services Advisor will provide you with pathways to arranging your external counselling needs and facilitate your access to assistance in strict confidence.

The Institutions are committed to providing equal opportunities for students with disabilities or special learning needs and promotes strategies to develop a flexible teaching and learning environment, which is able to meet the needs of a diverse range of students.

If you have a disability or special learning needs, you are encouraged to discuss your requirements with your Student Services Advisor, Campus Academic Coordinator or Campus Manager and to provide information (including medical or other professional advice) regarding the nature of any disability or special needs during your application and enrolment process.

It is important that you provide the Institutions with these details as early as possible so that we can assess your support needs and ensure you are able to succeed in your chosen course of study.

Throughout your course, you will have access to workstations, the student network, printing facilities and secure internet access.  IT support at each campus is provided by the Technical Support Officer who is supported by the Institutions National IT Department in Melbourne.

The Institutions' network set up allows you to store files and then access those files from any computer within that campus, allowing effective file storage and transportation.  You are provided with space on the campuses local server within the first days of class commencement and login details will be provided during orientation. Tutorials regarding the effective use of the server are also provided.

You may access the photocopier/printer in the Library or other various locations depending on the campus (you may be charged for these facilities). For pricing information and if you are unsure of how to use the photocopier/printer, please seek advice from campus administration, IT or library staff.

For further information about IT services at specific campuses see the relevant Campus Guide.

The Institutions provide a number of web-based support services that will assist you with the academic and organisational aspects of your studies.

The Institutions' websites provide information to current and potential students, and the general public regarding the history of the Institutions, news and events, courses on offer, course fees and enrolment information. It also provides links to a number of student services that may be required by enrolled students when off-campus, such as the Student Handbook, policies and procedures, the student portal, the e-library catalogue, staff lists and some college based support groups.

The SAE/Qantm Student Portal is an in-house system available both internally and externally via a web interface. It is designed to provide the resources, assessment data and marking feedback for you as you undertake your study. The portal is available for all enrolled students and supports your learning by providing comprehensive academic and organisational information such as; timetables, student notices, the Institutions events, change of address, access to software download, enrolment details, college contact information, study resources, results and feedback, links to the library and handbooks.  You should ensure administration has all current email details, as upon commencement you are sent an email with your username and log in for the Student Portal.

The SAE/Qantm Alumni Association offers graduates information and services related to furthering their education and establishing industry contacts. It encourages the career development of graduate students and offers support in this development through the Alumni Association services, activities and the relationship with the Institutions industry partners. Its main focus is; the exchange of knowledge amongst association members, the identification and advertising of jobs and projects available to graduates, the establishment of connections to the industry, and the provision of support helps to ease the transition from study to entry into the digital media industry.

Australia is one of the world's premiere study destination. Every year thousands of students travel to Australia for the quality of education, worldwide reputation of Australian qualifications, high standard of living, competitive costs, and unbeatable social, sporting and cultural experiences. Please see www.studyinaustralia.gov.au for more information.

Almost all international students wishing to study in Australia will need to apply for a student Visa. For information on this process and Australia's immigration requirements, please see: www.immi.gov.au/students/

A requirement of all student visa holders is that they must maintain Health Cover for the full duration of their study in Australia. Qantm College Student Administration will assist students to obtain Health Cover once they have arrived at their destination. It is also recommended that students obtain accident and travel insurance prior to leaving their home country.

You can visit the Goverment website Education Services for Overseas (ESOS)at:
http://aei.gov.au/AEI/ESOS/

ESOS Framework provides you with information about your study rights as an international student.